Originally broadcast on Wednesday, October 19, 2011 - 12:30

In the current economic climate, maximising profitability is key. To do so it is imperative to increase productivity whilst curbing expenditure and outsourcing or offshoring are often seen as the easiest ways to achieve these goals. This webinar will examine what services and practice areas can benefit from outsourcing and why, identify alternative solutions and debate the pros and cons of each to ensure creation an efficient business model.

This webinar will cover:

• Challenging received wisdom

• Identifying the drivers to outsourcing and offshoring
• Reframing the problem – what are the alternatives?
• Raising the bar on value through
- Technology
- Service offering
• Positive brand management :

- “call our UK based call centre now”
• Defining the efficient business model – setting outsourcing and offshoring in the context of multiple business levers a firm can use
• Using Criteria and Tools for identifying the service and practice areas which could benefit from outsourcing
• Confirming alignment to firm strategy, clear objectives, required ROI and any ‘sacred cows’ upfront
• Selecting provider shortlist and sourcing best practice